Server Management

We offer two levels of technical support when it comes to your server. If you prefer not to be involved in the daily tasks to run an efficient server then you can have your server(s) managed for you. The ‘managed’ service includes the services below;

Out of Hours Emergencies

Reboots
Critical hardware failure
Network troubleshooting
Server hacked recovery
Other emergency issue (eg. Apache down)

Working Hours Support

Hardware

Troubleshoot hardware
Replace bad hardware

Operating System

Install
Troubleshoot
Reinstall
Security Patching

Server administration software (eg cPanel/WHM)

Install
Troubleshoot
Reinstall
Configuration
Upgrades & Security patching

Standard software (Apache, Postfix, MySQL, DNS)

Install
Troubleshoot
Configuration
Security patching

Scripts & non-standard software (incurs additional charge)

Install
Troubleshoot
Configuration

Linux Software Support

	Install	Configure	Troubleshoot
OS	Yes	Yes	Yes
cPanel**	Yes	Yes	Yes
WHMCS**	Yes	Yes	Yes
MySQL	Yes	Yes	Yes
Apache	Yes	Yes	Yes
PHP	Yes	Yes	Yes
Ruby on Rails	Yes	Yes	Yes
Nginx	Yes	Yes	Yes
Magento	Yes	Basic	Yes
FTP	Yes	Yes	Yes
SPAM ASSASSIN	Yes	Yes	Yes
EXIM + Postfix	Yes	Yes	Yes
Open VPN	Yes	Yes	Yes
IP Tables	Yes	Yes	Yes

Windows Software Support

	Install	Configure	Troubleshoot
OS	Yes	Yes	Yes
SQL Server**	Yes	Yes	Yes
IIS	Yes	Yes	Yes
SMTP	Yes	Yes	Yes
.NET	Yes	Yes	Yes
ASP	Yes	Yes	Yes
HMailServer	Yes	Yes	Yes
FTP	Yes	Yes	Yes
PHP	Yes	Yes	Yes
MySQL	Yes	Yes	Yes
Sophos	Yes	Yes	Yes
Sharepoint	Yes	No	No
Windows VPN	Yes	Yes	Yes
Windows Firewall	Yes	Yes	Yes